Adams Micaiah

Led end-to-end UI/UX design for a diverse portfolio of digital products, crafting user-friendly interfaces and interactive prototypes for startups and SMEs.

• Designed and delivered user-friendly interfaces and interactive prototypes for over 10 digital products, significantly improving user satisfaction and product adoption for startups and SMEs.
• Conducted comprehensive user research, including 50+ user interviews and 20+ usability tests, to identify critical pain points, leading to a 15% improvement in key user flows.
• Collaborated cross-functionally with 5+ developer and product teams, ensuring seamless design feasibility and implementation for timely product launches.
• Utilized Figma extensively for wireframing, prototyping, and design system development, enhancing design consistency and accelerating project delivery by 20%.

Managed retail operations while strategically applying UX principles to enhance customer interaction workflows and streamline digital sales processes for a leading financial institution.

• Applied core UX principles to redesign customer interaction workflows, directly increasing digital engagement by 25% within the first six months.
• Collaborated with internal product and sales teams to streamline digital sales processes, resulting in a 10% reduction in customer onboarding time and improved overall user experience.
• Led training initiatives for over 50 team members on new digital tools, boosting team adoption by 30% and enhancing operational efficiency across multiple branches.
• Analyzed customer feedback and operational data to identify opportunities for digital process optimization, contributing to a 5% increase in customer satisfaction scores.

Contributed to digital transformation initiatives by managing data entry and organization, directly informing usability enhancements and design decisions for critical government programs.

• Systematized and maintained accurate data entry for over 1,000 records, ensuring data integrity crucial for digital transformation projects.
• Organized complex datasets to provide actionable insights, directly supporting the development of user-friendly interfaces and design solutions for government services.
• Improved data accessibility by 20% through meticulous organization, facilitating quicker retrieval and analysis for program evaluation.

Spearheaded the comprehensive redesign of a mobile application's user interface for SME clients, focusing on enhancing usability and modernizing visual appeal.

Collaborated with cross-functional teams to analyze and strategically redesign customer onboarding workflows for a financial services platform, focusing on efficiency and user experience.